Cancellation Policy

It is understandable that unplanned circumstances can occur, and you may need to cancel or reschedule your appointment. Cancellations made up to 24 hours before a scheduled appointment (email is preferred) will be processed without penalty. A new appointment will be scheduled, subject to availability.

If a client fails to cancel or reschedule an existing appointment without a minimum of 24 hours notice, a new deposit is required to book any future appointments.

If Rooting for You cancels an appointment with less than 24 hours’ notice, a new appointment will be scheduled without penalty to the client, subject to availability.

If you are more than 30 minutes late for your consultation, Rooting for You may not be able to accommodate your scheduled session due to booking constraints. Every effort will be made to reschedule your service for another time that is convenient to you.

In the event of extenuating circumstances, all or part of your deposit may be applied to future services.